Manager - Presales

Description:
What you will be doing:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
Solutioning & Implementation:
- Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
- Lead pilots and implementation for new customers, ensuring complete onboarding within 38 weeks.
- Translate complex business requirements into structured Zenskar workflows and setup.
Pre-sales & Technical Discovery:
- Support sales with live demos, sandbox setups, and RFP responses.

- Participate in technical discovery calls to map Zenskar capabilities to client needs.
- Create and maintain demo environments showcasing relevant use cases.
Internal Coordination & Escalation:
- Act as the voice of the customer internally share structured feedback with product and engineering.
- Create clear, well-scoped handoff documents when working with technical teams.
- Escalate time-sensitive issues appropriately and follow through on resolution.
Documentation & Enablement:
- Create client-specific documentation (e.g., onboarding guides, configuration references).
- Contribute to internal wikis, training material, and product documentation.
- Write simple, to-the-point communication clear enough for a CXO and detailed enough for a developer.
Ideal Candidate:
- 4-6 years of relevant experience
- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
- Ability to understand and shape the product at a granular level
- Ability to empathize with the customers, and understand their pain points
- Understanding of SaaS architecture and APIs conceptually ability to debug API workflows and usage issues
- Previous experience in salesforce CRM
- Entrepreneurial drive, and willingness to wear multiple hats as per companys requirements
- Strong analytical skills and a structured problem-solving approach
- (Strongly preferred) Computer science background and basic coding experience
- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
- Self-driven individual with high ownership and strong work ethic
- Not taking yourself too seriously.