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Job Description
CRM & Customer Experience Lead - Real Estate
About the Role
Our client is looking for an experienced CRM professional to lead customer relationship management, collections coordination, and customer experience initiatives within the real estate sector. The role requires strong stakeholder management skills, operational excellence, and the ability to drive customer satisfaction across the entire lifecycle.
Key Responsibilities
- Drive customer relationship management initiatives and ensure achievement of business and customer satisfaction goals
- Manage customer documentation, agreements, and related coordination processes
- Build and maintain strong relationships with existing customers and channel stakeholders
- Oversee collections coordination and banking-related customer support activities
- Lead and mentor a small team to ensure efficient CRM operations
- Handle customer queries, concerns, and escalations in a timely and professional manner
- Implement processes to improve turnaround time for grievance resolution and customer support
- Collaborate closely with cross-functional teams including sales, finance, and project teams to ensure seamless customer experience
- Analyze customer feedback and operational data to enhance service delivery and process efficiency
- Support implementation and optimization of CRM tools and systems
- Prepare reports, MIS dashboards, and business updates using MS Office tools
Qualifications & Experience
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- Graduate in any discipline; relevant certifications or specialization would be an advantage
- Proven experience in CRM/customer experience functions within the real estate industry
- Prior experience in team handling and stakeholder management preferred
Desired Skills & Competencies
- Strong understanding of CRM operations and customer lifecycle management
- Proficiency in MS Office, especially MS Excel and professional communication drafting
- Strong interpersonal, problem-solving, and team management skills
- Self-driven, detail-oriented, and result-focused approach
Skills
CRMClient ManagementClient RelationshipsCustomer ExperienceService DeliveryCustomer Service HeadCustomer ServiceCustomer SupportOperationsCustomer Relationship ManagementCustomer SatisfactionService DeliveryTeam Management SkillsCustomer RelationshipDeliveryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Quest, a pioneering technology company, provides a wide array of opportunities through Quest Careers, catering to professionals passionate about innovation in cybersecurity, data protection, and management solutions. Quest Careers are tailored for those who aspire to drive technological advancements and solve complex IT challenges. The company is committed to creating a supportive environment that fosters creativity, collaboration, and personal growth. Working at Quest means being part of a team dedicated to delivering excellence and shaping the future of IT infrastructure and security. Quest Careers offer a platform for individuals to excel, innovate, and contribute to a safer, more efficient digital world.
Important dates & deadlines?
Application Deadline
21 Jul 26, 02:45 PM IST
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Head - CRM - Real Estate
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