Manager -Treasury (US)-Quinte Financial Technologies Trichy | US Shift

ORGANIZATION UNIT:Quinte Financial Technologies Pvt. Ltd

DIVISION:Treasury Management

JOB TITLE: ManagerOperations

LOCATION: Trichy (Elcot IT Park, Police Colony)

drop your resume to: chitra.kumaresan@quinteft.com

contact no: 8668140629

About Quinte

Quinte Financial Technologies Pvt Ltd is Fintech Company with its HQ based out of Gurugram. Quinte is now a startup with 200 employees with domain expertise in Banking and payments sector. Quinte is specialized in providing Technology Driven Banking / Financial Solutions for Community banks, Credit Unions and Payment gateways in the US. Quinte's core business is to provide fraud prevention services enabled by an ideal blend of technology solutions and human intelligence that works as a synergized methodology to secure transactions.

• This position is accountable for managing the Treasury Management team.
• Subject Matter Expert in Treasury Management/Accounting/Banking/Wires/Closing.
• Manage and lead the Treasury Management team, including hiring, training, and performance management.
• Provide guidance, support, and supervision to ensure the team's productivity and adherence to company standards.
• Evaluate all banking documents to assess risk and determine whether to proceed with the request.
• Ensure that processes and procedures are in compliance with company policies, industry regulations, and legal requirements.
• Prepare and present reports on performance, including key metrics, trends, and risk exposure.
• Collaborate with other departments, such as claims, sales, and legal, to resolve issues, share information, and improve overall company performance.
• Stay updated on industry regulations, market trends, and emerging risks.
• Hold regular one on one meetings, provide regular and constructive feedback to the team members
• Staffing & Attrition management
• Weekly/Monthly Reporting to management
• Be responsible for end-to-end customer experience, supporting cross department initiatives to drive improvements, improve efficiency and reduce complaints.
• Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
• Enhance the quality of client interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• Break down objectives into actionable and track for timely delivery and monitor to ensure that the objectives of the project have been met.

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• Check with the Training and Quality team for standardization and quality of delivery
• Intermediate level proficiency in creating Excel Macros and Dashboards
• Working knowledge on Salesforce

The ideal candidate for this role would have:

• Efficient team management & leadership qualities
• Good verbal & written communication skills along with active listening
• Organizational, teamwork, and customer service skills
• A Team Leader in a BPO for the last 2 years, at least
• Strong skill sets on Attrition, Shrinkage, SLA, AHT, Occupancy, MBR & QBR
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail
• Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 7-10 Years
• Qualification: Bachelors Degree
• 24/7/365 availability, including a willingness to work on weekends, and outside of the standard workday
• Must be a quick learner and possess strong leadership skills
• Strong time management, prioritization, work organization and multitasking skills with a drive for efficiency, accuracy and risk management controls required