Project Manager IT Services

Key Responsibilities

• Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realisation.
• Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met. 
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
• Contribute to the refinement of the Rackspace Professional Services methodology.
• Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
• Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

• Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.
• Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.
• Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.
• Prepares and presents reports on project progress and problems to Rackspace and client stakeholders. 
• Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
• Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

Required Experience

• PMP/Prince2 (Practitioner) certification.
• Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.
• Technical conversational knowledge in the following areas: DataCenter strategy & operations, capacity, utilisation, and performance, Backup, Storage, and Disaster Recovery, migration & consolidation
• IT Service Management and Service Delivery (ITIL certification preferred)
• Excellent time management, communications, decision making, presentation, human relations and organisation skills.
• Able to resolve problems in a timely manner.
• Ability to communicate technical information and ideas so others will understand.
• General knowledge of cloud technologies, IT operations, project management operations.
• Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.
• Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools.
• Project management experience or scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in managed services or Cloud.
• Experience working on infrastructure technology projects
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