Job Description
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Job Description
What You'll Be Doing
Customer Service & Operations
- Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
- Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
- Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
- Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.
- Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
- Maintain awareness of the branch's Business Continuity Plan (BCM) and take appropriate action during disruptions.
- Drive digital migration, encouraging customers to adopt digital banking channels.
- Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.
- Collaborate with colleagues across functions to achieve shared goals.
- Identify opportunities to improve processes, enhance knowledge, and strengthen team performance
Looking to get Placed? Try our Placement Guarantee Plan
Experience: Minimum 3 year's experience in customer service role
Skills
- Analytical Thinking
- Teamwork & Collaboration
- Customer Orientation
- Ability to work with defined policies and procedure
- Strong commitment to accuracy, compliance, and service excellence
- Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers
- Ability to handle structured and routine interactions professionally
Skills
OperationsCustomer ServiceService DeliveryDeliveryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
RAKBank is a leading commercial bank in the UAE, offering a wide range of financial products and services to both individuals and businesses.
Important dates & deadlines?
Application Deadline
02 May 26, 01:38 PM IST
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