Officer - POS Support

About the role:
We are looking for Officer - POS Support to offer technical, functional and product support for Merchant Acquiring POS Business in a seamless and error free manner. Key deliverables include managing POS inventory, terminal configuration, projects support, BAT, installation of terminals at merchant location, supporting ECR Integration & training merchants. Also providing post installation support & services for existing merchants. This role is driven under pre-defined SLA which shall be measured against individual s performance. This role will be reporting to Vice President - Merchant Acquiring & Skiply Products with a dynamic team of 7 members.
What You ll Be Doing:
• In-depth technical, functional knowledge of various POS machines, respective Terminal Management System, authorization switch and merchant payment system.
• Ability to understand and troubleshoot terminal issues over the call or visit merchant outlet if required.
• Conducting POS Terminal testing, certification, integration with ECR/switch/processor.
• Inventory Management, MIS generation and publishing to relevant stake holders.
• Support existing Digital products.
• Deliver training sessions to colleagues and merchants on the use of Bank s POS products.
• Deliver training sessions to merchants for Dynamic Currency Conversion.
What We re Looking For:
• Education: Bachelor s degree in computer science, engineering, or related field.
• Experience: Minimum 3 years of experience in Merchant Acquiring POS Operations.
• Industry Exposure: Banking or Financial services
What s In It For You:
• Competitive, performance-linked compensation
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Career development and fast-track growth opportunities
• Mentorship from industry experts