Associate Specialist, Mid Office Operations.

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And well help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

about Randstad

Randstad is the worlds largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

about Randstad Global Capability Center:

Randstad Global Capability Center, located in Hyderabad, India, is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, financial knowledge services, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the worlds most equitable and specialized talent company.

To realize this goal, we are expanding and strengthening our centers of excellence.

We are looking for a Candidate Engagement Specialist to join our Finance Capability Center team.

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Objective

The primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by:

Shift Timings: 6:30 PM to 3:30 AM IST

Duties and Responsibilities:

Description

% of Time Spent

Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails

Encourage candidates to self select and match to jobs presented 80%

Document all activity and communication in Randstad Front office systems (service desktop). 10%

Participate and prepare for 1 on 1s with your leader, huddle meetings and quality audits 5%

Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions 5%

Education:

Min/Preferred

Education Level Description

Minimum Graduation or above Graduation or above in any discipline

Minimum Years of Experience Maximum Years of Experience Comments

4 6 At least 4 years of inbound calling and business experience with a minimum of one year in recruitment (preferably), payroll and customer service.

Knowledge, Skills, and Abilities

Excellent oral and written communication skills in English

Proficient and diverse technical skills for performing specific tasks and data accuracy

Experience in multitasking, prioritizing work, and effective time management skills

Agility to adjust to the flux and flow of a high volume and high pressure environment

Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly

Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.

Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

what we offer

You would be part of a high-growth and diverse team where great work and collaboration are celebrated. You will feel a sense of belonging, and bring your authentic self to work, to whatever degree you are comfortable. In return for your talent and effort, you would receive good and competitive pay apart from other attractive benefits and opportunities that are part of our total rewards strategy. Our performance standards are high, but as a team, we will help you reach and even exceed them through a wide range of learning and development options. Imagine being part of the worlds largest talent company and a partner of choice to clients across 39 markets. If this is exciting for you and you recognize yourself in this opportunity, please apply to this role.

Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.