Senior Business Operations Executive

About Rapido

Founded in 2015, Rapido is India's leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22% share establishing us as the overall market leader in ride-hailing. With over4 million rides completed dailyandmore than 2 billion rides served to date, Rapido operates in 200+ cities and is aggressively expanding toward a presence in 500 cities. In 2024, we proudly achieved unicorn status with a valuation of $1.1 billion.Driven by technology and innovation, were expanding into new categories while remaining committed to improving last-mile connectivity and empowering livelihoods at scale.

Opportunities don't happen, you create them!

Job Summary:

As a business operations executive for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.

Job Responsibilities:

Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.
Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)
Carry out customer and driver market surveys through callings and on ground interactions.Owning and delivering the planned activities on customer branding, marketing activity execution and verification
Having empathy towards understanding driver requirements and problems. Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations
Understanding customer segment in the given targeted area of the city. Bi-weekly competitor customer pricing and driver payout assessment

Job Requirements:

•Bachelor's degree in any field
1+ years overall experience in startup operations/project management. Strong knowledge of the city geography and behavior
Basic excel skills. Good communication and stakeholder management skills. Should be able to speak and write the local language. Ability to work under pressure with limited resources and tight timelines. Passionate, result-oriented with strong bias for action

Role:Operations - Other

Industry Type:Internet

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Operations