Practice Head - Managed Services

About us
We are a team of cloud enthusiasts, keen and spirited to make the latest cloud technologies work for you.
Rapyder is an agile, innovative company that makes Cloud work for you. With a young, passionate team and expertise in Cloud Computing Solutions, Big Data, Marketing & Commerce, DevOps, and Managed Services, Rapyder is the leading provider of Strategic Cloud Consulting. Solutions provided by Rapyder are seamless, secure, and scalable. With headquarters in Bangalore, sales & Support offices located in Delhi, and Mumbai, we ensure optimal technology solutions to reduce costs, streamline business processes and gain business advantages for our customers.
About The Role
The Practice Head – Managed Services role is a national role responsible for the growth and development of Rapyder’s Managed Services across our two Solution Practices – Cloud (AWS & Azure) and Security.
Reporting to CCOE/BU Head. Role is based in our Bangalore office.
Roles And Responsibilities
Sales Responsibilities:
A

• Attain margin and revenue contribution targets for Managed Services in our 2 Practices – Cloud and Security
• Develop a yearly sales plan with Managed Services goals and deliverables to be included in Rapyder’s overall Annual Operating Plan (AOP)
• Develop and train the field sales team to the highest level of proficiency in the selling and delivering of Rapyder’s Managed Services positioning and value proposition
• 4 Develop and distribute sales toolkits, including a Rapyder Managed Services corporate presentation, datasheets, collateral, reference stories, proposal templates and an updated website.
• Develop and identify new Managed Services opportunities across all regions, across all vertical markets o Leverage existing Rapyder field sales team and our existing & potential customer base.
• Prospect for new Managed Services opportunities
• Support, attend and manage sales calls for Managed Services as required
• Define, build and report on a weekly basis, the appropriate leading indicators needed to measure, track and forecast Managed Services growth
  
• End to end ownership of Managed Services opportunities sales cycle.
  

Managed Services Operational Responsibilities

• Work closely with the Managed Services’ operational teams to improve our quality of service and the customer’s experience
• Identify and recruit top talent for MS team expansion
• Develop and enhance processes across multiple departments, including Professional Services, Project Management and Finance, to ensure successful & timely onboarding, initialization and billing of Managed Services contracts
• Own the Managed Services growth & new business target across the country.
  

Product Management Responsibilities

• Assist our Product Managers in producing material that defines the Rapyder’s Managed Services posture and capabilities.
• 24x7 NOC and SOC capability (# of staff, skill level, certifications)
• SLA (uptime, penalty calculations and payouts, exclusions)
• Managed Services tools
• Escalation procedures
• Incident and Change Management process
• Assist our Sales Regional Directors in defining and creating new Managed Services offerings to capture additional market share.
• Assist our Sales Regional Directors in enhancing our existing Managed Services offerings to maintain relevance and competitiveness in today’s marketplace
  

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Marketing Responsibilities

• Define, build and execute a full marketing program focused on growing Rapyder’s Managed Services across the country
• Integrate with Rapyder’s existing corporate marketing plan
• Create and execute independent, yet complementary marketing campaigns focused on growing Managed Services
• Build Rapyder’s Managed Services brand across the country
• Identify new prospects and accounts for Rapyder’s Managed Services offerings and capture them within CRM
  

Requirements

• A minimum of 10 years of experience in selling IT/ Cloud Managed Services business
• Must have an existing network of prospective clients to close the deals quickly.
• Ability to build direct relations with IT Heads / Decision Makers
• Experience working with Direct Clients/ Tier 1 Clients / Prime Vendors / Implementation Partners / MSPs
• Proven successful sales record in Managed Services and Consulting Industry.
• Consistent track record of meeting and exceeding sales expectations.
• Strong presentation and closing skills.
• High level of energy, with an outgoing personality.