Analyst, Banking Operations

Razorpay is one of Indias leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - weve since grown into a fintech powerhouse driving Indias digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem thats redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if youre curious, youll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, youll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
The Role
As an Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast-paced environment here at Razorpay.
Roles And Responsibilities

• Resolve Merchant tickets over Freshdesk and by calling the merchant.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
  
• Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new-age businesses in the country.
  

Mandatory Qualifications

• Minimum qualification - Bachelors Degree
• Minimum of 1-5 years of experience, preferably in the fintech or banking domain.
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Strong proficiency in handling both chat and voice processes.
• Excellent communication skills, both written and verbal
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking.
  

Location:
Mumbai, Maharashtra
Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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