Associate Manager, Key Accounts Management

Company Overview:

Razorpay is a leading full-stack financial solutions company, empowering businesses across India to manage their finances with ease and efficiency. We provide a comprehensive suite of products, including payment gateways, banking solutions, and lending services, enabling businesses to accept, process, and disburse payments seamlessly. Operating at the forefront of the digital payments revolution, Razorpay serves a vast and diverse ecosystem of merchants, from burgeoning startups to established enterprises, driving innovation and simplifying complex financial operations.

Role Overview:

As an Associate Manager, Startup Accounts, you will be at the forefront of Razorpays engagement with Indias most innovative and high-growth startups. This role involves strategically managing a portfolio of key startup clients, fostering deep relationships with founders and CXOs, and driving significant revenue growth. You will act as a trusted advisor, understanding their unique business challenges and positioning Razorpays comprehensive financial solutions to accelerate their success. Your day-to-day will involve strategic account planning, consultative sales, cross-functional collaboration with product and engineering teams, and ensuring an unparalleled client experience. This position is critical in nurturing the next generation of industry leaders and expanding Razorpays footprint within the dynamic startup ecosystem.

Key Responsibilities:

- Develop and execute strategic account plans for a portfolio of high-potential startup clients to maximize product adoption, revenue growth, and long-term partnership value.

- Identify and proactively pursue new business opportunities within existing accounts by conducting thorough needs assessments and strategically positioning Razorpays diverse suite of financial products.

- Collaborate seamlessly with internal product, engineering, and support teams to ensure successful client onboarding, efficient issue resolution, and the effective adoption of new features.

- Analyze market trends, competitive landscapes, and client performance data to provide actionable insights and inform strategic business decisions for both clients and Razorpay.

- Lead negotiations for complex commercial agreements and renewals, ensuring mutually beneficial terms that drive sustained client satisfaction and revenue targets.

- Represent Razorpay at prominent industry events, conferences, and startup ecosystem gatherings to enhance brand visibility and generate qualified leads.

Required Skillset:

- Demonstrated expertise in Key Account Management and B2B Sales, with a proven track record of managing and growing strategic client relationships, particularly within the startup ecosystem.

- Strong consultative sales capabilities, adept at understanding intricate business challenges and crafting tailored financial solutions that deliver tangible value.

- Exceptional communication, negotiation, and presentation skills, enabling effective engagement with C-level executives, founders, and diverse stakeholders.

- Proven strategic thinking and analytical abilities to identify growth opportunities, anticipate client needs, and navigate complex market dynamics.

- High degree of proactivity, self-motivation, and resilience to thrive in a fast-paced, target-driven environment with ambitious growth objectives.

- A solid understanding of the fintech landscape, digital payments, SaaS business models, or the broader startup ecosystem is highly desirable.

- Bachelors degree in Business, Engineering, or a related field; an MBA from a premier institution is a significant advantage.

- Ability to work effectively in an on-site, collaborative team environment based in Bangalore, fostering strong internal and external relationships.