Senior Associate, Cross Border

About the Role

As part of Razorpay MoneySavers Account Management team, you will own a portfolio of merchants, driving retention, customer success, and business growth. You will build trusted relationships with startups, enterprises, and SMBs, proactively solving business challenges while identifying opportunities for cross-sell, upsell, and referrals. This is a high-ownership role where success is measured by customer outcomes, portfolio growth, and long-term partnerships.

Roles and Responsibilities

• Manage and grow a portfolio of merchant accounts, serving as the primary relationship owner throughout the customer lifecycle.
• Build trusted relationships, drive retention, resolve escalations, and identify opportunities for revenue & volume growth.
• Become a product expert and advise merchants on the best MoneySaver solutions for their business needs.
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  Drive customer success by improving product adoption, customer satisfaction and long-term account health.
• Collaborate with cross-functional teams to deliver a seamless customer experience and improve operational efficiency.
• Generate portfolio growth through cross-selling, upselling, and customer referrals.

What We Are Looking For

• 3 to 5 years of experience in Sales, Account Management, Customer Success, or a similar client-facing role in fintech, SaaS, or payments.
• Track record of driving customer retention, expansion, and revenue growth. • Experience managing relationships with senior business stakeholders and decision-makers.
• Business acumen to understand customer needs and recommend the right solutions. • Analytical mindset with experience using CRM tools and customer insights to make decisions.
• Willingness to travel and meet customers to build long-term partnerships. • Eagerness to leverage AI to optimize workflows, drive merchant success, and utilize data-driven insights.
• Self-driven, organized, and comfortable working in a fast-paced, high-growth environment with a high sense of ownership.

Nice to Have

• Experience working in a fintech or payments company.
• Familiarity with SQL, dashboards, or BI tools to pull and analyze customer data. • MBA or background in finance, economics, or business.

Location: Bengaluru, India.