Principal Technical Support Engineer

About The Job
Red Hat is looking for a Principal Technical Support Engineer to join us in India. In this role, you will be responsible for the performance, availability, and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert.
What You Will Do

• Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
• Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations.
• Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence.
• Develop, test, and maintain robust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency.
• Provide end-to-end Escalation, Monitoring, and Emergency (EME) support, acting as a final escalation point to ensure service availability and meet SLAs.
• Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions.
  

Scheduling

• A rotational on-call schedule is a mandatory part of this position. On-call experts are responsible for providing immediate support for urgent cases, including direct customer contact (via call/Teams) and prompt engagement in designated war rooms for case investigation and resolution.
  

What You Will Bring

• Linux Expertise: 6+ years of knowledge and proven hands-on experience with Linux administration.
• Networking Foundations: 6+years of knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment.
• Containerization & Virtualization: 6+ years of knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization.
• Scripting and Automation: Solid Python scripting skills for task automation and system management.
• Communication: Excellent communication skills (written and verbal in English) and the ability to articulate complex issues clearly.
  

One or more certifications from the list below will be considered an added advantage:
Red Hat Certified Specialist in Cloud Infrastructure (EX210),Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310), RHCSA, RHCE, CKA, EX280 (RedHat Certified Specialist in OpenShift Administration), EX380 (RedHat Certified Specialist in OpenShift Automation and API Management).
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
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