Receptionist

Job Title: Hospital Receptionist (Male & Female)

Department: Front Office / OPD
Location: Reena Devi Memorial Hospital
Job Type: Full-time

1. Job Summary

We are looking for well-trained, professional, and confident Hospital Receptionists (Male & Female) with excellent communication skills. The candidate will be the first point of contact for patients and visitors, ensuring smooth operations at the hospital front desk.

2. Key Role & Responsibilities

Patient Handling

• Greet patients, attendants, and visitors with courtesy and professionalism.
  
• Handle patient registration, appointments, and token/queue management.
  
• Assist patients with OPD, IPD, Billing, Diagnostics, and Emergency departments.
  
• Provide clear information about doctors availability, timings, and procedures.
  

Front Desk Management

• Manage incoming calls: enquiries, appointment scheduling, follow-ups.
  
• Guide patients to the appropriate department or counter.
  
• Maintain cleanliness and organization of reception area.
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• Ensure all signboards, information displays, and schedules are updated.
  

Data Entry & System Work

• Enter patient details accurately into the hospital management software.
  
• Update patient records, appointment status, and follow-up schedules.
  
• Coordinate with billing, pharmacy, lab, radiology, and nursing departments.
  

Communication & Coordination

• Communicate professionally with doctors, nursing staff, and hospital teams.
  
• Handle patient issues, complaints, and escalate concerns if necessary.
  
• Maintain confidentiality of patient information as per hospital policy.
  

Financial & Billing Support

• Assist the billing desk in collecting payments when required.
  
• Generate receipts, provide information regarding charges, and basic billing queries.
  

3. Required Skills

• Excellent communication skills (Hindi & basic English preferred).
  
• Good computer knowledge: MS Office, Email, Hospital Management System.
  
• Strong customer service attitude.
  
• Pleasant personality, polite behavior, and patient-friendly approach.
  
• Ability to handle heavy rush and stressful situations calmly.
  

4. Preferred Candidate Profile

• Male or Female candidates may apply.
  
• 13 years of experience in hospital front desk/reception (freshers with good communication can also be considered).
  

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• Well-trained, professional, and presentable.
  
• Good typing speed and data-entry accuracy.
  
• Ready to work in rotational shifts, weekends, and emergency situations.
  

5. Education Qualification

• Minimum: 12th Pass
  
• Preferred: Graduate (Any stream)
  
• Additional certification in Front Office / Hospital Administration / Computer Applications is a plus.
  

6. Work Environment

• Fast-paced, patient-centric hospital environment.
  
• Coordination with multiple departments: OPD, Billing, Lab, Radiology, Emergency, Pharmacy.
  

7. Salary & Benefits

• Salary: Based on experience & interview performance.
  
• Overtime/Shift allowance as per hospital policy.
  
• PF/ESI (if applicable).
  
• Career growth opportunities within the hospital.
  

8. How to Apply

Interested candidates can apply with their updated resume at:
adminrdmh@cgcgroup.in
8294304509 / 7542025517