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Job Description
We are seeking a highly motivated Media Operations Executive / Ad Operations Executive to join our team and provide exceptional support to our clients using Marketing , Talent & Learning Solutions.
Key Skills:
Advertising Platforms: Proficiency in LinkedIn Campaign Manager Tool (CMT), Merlin, Campaign IQ (CIQ), and familiarity with other digital platforms (Google Ads, Facebook Ads Manager is a plus).
Data Analysis: Ability to interpret campaign data, identify trends, and generate actionable insights.
CRM Expertise: Proficiency in Zendesk, Salesforce, or Microsoft Dynamics for case management and reporting.
Reporting & Technical Skills: Advanced Excel and PowerPoint skills to create reports,
Operational Excellence: Strong attention to detail, data accuracy, and adherence to SLA, IRT, and quality standards.
Problem Solving: Ability to troubleshoot issues, validate information, and escalate complex cases when needed.
Collaboration: Work effectively with Sales, Program Managers, and internal
cross-functional teams.
Continuous Learning: Stay updated on LinkedIn advertising operations, tools, and best practices.
Key Responsibilities:
Manage incoming requests exclusively through CRM tools; no voice or phone
communication.
Own cases end-to-end: intake, execution, QA, and closure.
Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
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Generate Excel and PowerPoint reports, ensuring adherence to LinkedIn-approved templates.
Meet performance metrics including SLA, IRT, Utilization, Quality, and Shrinkage.
Participate in training, coaching, and process improvement initiatives.
Communicate updates through CRM, case chatter, or email only.
Key Qualifications:
Graduate / post-graduate in any discipline.
2 3 years of experience in media operations, ad operations, or campaign
management.
Must Have Skills:
Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising
platforms.
Excellent written communication skills and attention to detail.
Comfortable working in a backend, non-voice operations role.
Ability to work in SLA-driven, high-volume environments across global shifts.
Skills
BackendData AnalysisOperational ExcellenceNetworkingProcess ImprovementMicrosoft DynamicsDigital MarketingCustomer EngagementAdvertisingGoogle AdsMediaMarketingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Regalix is a global leader in AI-powered sales and marketing solutions, helping businesses accelerate growth through data-driven insights and intelligent automation.
Important dates & deadlines?
Application Deadline
25 Apr 26, 04:53 PM IST
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