Reliance Digital - Lead - Last Mile Transport Hub Network

Job Title: Lead Last Mile Transport | Hub Network

Job Purpose:

- To lead and orchestrate the Last Mile Transport Hub Network for the Electronics Supply Chain (Large & Small) driving network design, hub operations, 3PL partner governance, and customer-centric delivery execution across the country.

- The role ensures cost-efficient, reliable, and scalable last-mile fulfilment that meets defined service levels, elevates customer experience, and supports the growth of the Electronics SCM function.

No of Years of Experience: 13 to 18 years of experience

Education Background: MBA from a reputed top-tier institute (Full-Time)

Industry: Electronics/Retail/E Commerce/Logistics & Supply Chain

Location: Navi Mumbai

Reporting to: Head Transportation (Electronics Supply Chain)

Key Responsibilities:

1. Design, develop, and continuously optimize the last-mile hub network across geographies to ensure Pin code coverage, capacity, throughput, and serviceability aligned with business growth and seasonality.

2. Lead end-to-end last-mile delivery operations through hubs inbound receipt, sortation, dispatch, rider routing, exception handling, returns, and RTO management ensuring adherence to SLAs and on-time delivery commitments.

3. Govern and manage 3PL partners, and freelance/contracted fleets; drive performance reviews, contract negotiations, rate benchmarking, and capacity planning aligned to volume forecasts.

4. Define and institutionalize standard operating procedures, hub layouts, and operating norms; build a structured cadence of operations reviews across regional and hub leadership.

5. Leverage technology, data analytics, and route optimization to monitor real-time hub and delivery performance, identify bottlenecks, and deploy data-driven interventions.

6. Drive cost-to-serve improvements at the last mile managing cost per shipment, cost per kilometer, hub productivity, and unit economics across the network.

7. Lead customer experience initiatives at the doorstep delivery slot adherence, proactive communication, secure delivery protocols for high-value electronics, and rapid resolution of delivery exceptions.

8. Partner with Supply Chain, Category, Customer Service, and Technology teams to align last-mile capabilities with omni-channel commitments, new launches, sale events, and peak-volume planning.

9. Build, mentor, and develop a high-performing team of regional managers, hub leads, and operations specialists; create talent capability for scaled last-mile operations.

10. Ensure adherence to safety, statutory, regulatory, and compliance requirements across the hub network and partner ecosystem.