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Job Description
- Set store sales plans and quotas aligned with business objectives.
- Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
- Implement production, productivity, quality, and customer service standards.
- Recommend product lines and ensure appropriate merchandise mix.
- Drive sales, margin, shrink control, inventory management and cost optimization.
- Manage commercials and statutory compliance.
- Manage performance and foster teamwork among store staff.
- Identify and develop talent for critical positions.
- Address customer feedback to improve service and processes.
- Stay updated on competition and manage customer escalations.
- Drive local events and promotions as per marketing calendar.
- Promote a Customer Obsessed Culture to prioritize customer centricity.
- Business Management: Gross Margin, SOH Segment & Brand mix
- Discount Management
- Brand share
- Finance - Paper/card VM Implementation.
- Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
- Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
- People Management.
- Business Acumen - profitability, Competition.
- Jio Business - Activations, Recharges, CAF Rejections
- Operational Effectiveness
- Finance Management
- Analysis and Problem Solving
- Results Orientation
- Self-Development
- Emotional Intelligence
- Customer Service Orientation
- People Management
- Communication
- Teamwork and Collaboration
Job Purpose
Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.
Education Qualifications
Graduation/ Post Graduation
Key Responsibilities
Key Performance Indicators
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Job Requirements
Please do apply for this job if you have a minimum of above 7 years of Store Manager experience in the Retail Industry.
1. Functional Competencies
2. Behavioural Competencies
Skills
SalesStatutory ComplianceInventory ManagementFinanceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
13 Jan 26, 01:27 PM IST
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