Store Manager

Reliance Retail
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 1 year ago
4-8 years
Yamunanagar, Haryana, India
Work from Office
Posted: 1 year ago
|
Applicants: 86+
Job Description
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Job Description

Skills:
Leadership, Inventory Management, Customer Service, Visual Merchandising, Sales Management, Team Building, Budgeting, Problem Solving,
Job Purpose
Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.
Education Qualifications
Graduation/ Post Graduation
Key Responsibilities
  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Free Workshop
    Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.
Key Performance Indicators
  • Business Management: Gross Margin, SOH Segment & Brand mix
  • Discount Management
  • Brand share
  • Finance - Paper/card VM Implementation.
  • Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
  • Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
  • People Management.
  • Business Acumen - profitability, Competition.

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Job Requirements
  • Functional Competencies
  • Operational Effectiveness
  • Finance Management
  • Analysis and Problem Solving
  • Results Orientation
  • Behavioural Competencies
  • Self-Development
  • Emotional Intelligence
  • Customer Service Orientation
  • People Management
  • Communication
  • Teamwork and Collaboration

Skills

OperationsCustomer Service DeliveryCustomer ServiceService DeliveryStore OperationsProductionInventoryDeliveryStoreStore Manager

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Important dates & deadlines?

Application Deadline

24 Feb 25, 01:28 PM IST

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Store Manager

Reliance Retail

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