Executive Customer Experience

About The Company
We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle.
The spending youth, especially the millennials & Gen Zs prefer staying light, desire flexibility and are value conscious. Willing to experiment with new stuff across categories that make life simpler and not boring, these generations are also sensitive to our planets sustainability. Our customers and employees identify with what we do , is what Geetansh Bamania, our Founder and CEO has to say.
RentoMojo caters to the needs of the working professionals which is unmet due to nonavailability of furnished rental flats by offering furniture and appliances on rental basis, thus, providing more flexibility than owning the expensive furniture and appliances.
Currently, we have 130,000+ subscribers with a typical rental period of 1214 months. The current market size is estimated to be US$ 4.1 Billion and expected to grow to US$ 13 Billion by 2025.
With 1000+ people operations, the company has a presence in 16 cities across India. Looking back, Rentomojo has not only made a new market of lease which never existed for the consumer, they have also become market leaders in the consumer rental industry. Unlike the norm, they are now seeing a reverse trend wherein a version of ours is being copied in the US and UK. We are also profitable at monthly PAT since Oct 2021.
Five Pillars Of Our Culture
Zoom InZoom Out :

• We zoom in and go micro; our focus would be doing better in everything, including things we already do well.
• We zoom out a lot for creating successful pilots that can potentially scale into a lot of value add in the future, like strengthening our offline presence.
  

Enterprising Mindset: If you are bold enough, you will have life changing growth opportunities here.

• We will continue to expand the responsibilities of hungry and willing people. If you are ready to do what you have never done, you will find roles that you have never managed.
• Growing people from within was a significant contributor to the Fortune employers choice award that we won in 2022 and more importantly thats one of the biggest reasons of our success & continued momentum
  

Frugality: Measure Twice and Cut once.

• It is always easy to spend more money to get more done, but it lacks any form of challenge. We have to grow and become better without a proportionate increase in cost.
• For every penny that we spend or that we put up to spend, expect a lot of discussions, debates and conversations. Planning is going to be important, data has to be the foundation, detailing will be a must and world class execution is the only way we will move forward in this journey.
  

Accountability: Less Why, more How.

• We will always have more to bite than we can chew, we will always have to make choices and prioritize while we progress. We can have hundreds of reasons behind why something can not be done, but we have to remain focused on the how of things. The focus on how will help us find ways to get done, what needs to get done.
  

Think, decide, play and act for the long term.

• The only time we will make short term decisions is when they help us in the longer term. To me, the long term is all about consistency and not intensity.
  

Role Dimensions
ROLE : Executive Customer Experience
LOCATION : Bengaluru
NUMBER OF DIRECT REPORTEES : Individual contributor role
KEY RELATIONSHIPS
REPORTS TO : Supervisor/TL Customer Experience
About The Role-
Handling customer queries (Outbound calls).

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Get Hired
• Handling customers queries (Chat support).
• Reminding / connecting with customers to collect invoice due amount.
• Coordinating with internal departments to priorities resolution of customer.
• Handling social media escalations.
• Reaching out detractor to understand their concerns.
• Support to enhance overall NPS/C-Sat.
• Responding customers reaching out at email.
  

Preferred Qualifications

• Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree (In any field).
• Punctual, Motivated.
• Excellent verbal and written communications skills.
• English & Hindi fluency required (at least Upper-Intermediate level).
• Freshers and experience both can apply (Experience will be preferred over freshers).
  

Skills: customer,chat support,data,invoice collection,social media escalation,customer experience,outbound calls,problem-solving,communication skills