Online Reputation Management Executive

Role & responsibilities

• Respond to customer queries, complaints, and feedback across social media, review sites, and other digital platforms.
• Engage with brand mentions and conversations in a professional, brand-friendly tone.
• 
  Track, tag, and escalate critical cases as per defined SLAs (Service Level Agreements).
• Share daily/weekly updates and reports on customer interactions and sentiment trends
• Ensure responses are grammatically correct, polite, and aligned with brand guidelines.
• Stay updated on the latest brand policies, digital etiquette, and platform rules.

Preferred candidate profile

• Bachelors degree in Marketing, Communications, or related field.
• 0-1+ year of experience in ORM, quality control, or digital customer servicing.
• Strong command of English (written and verbal) with excellent grammar and tone adaptability.
• Strong analytical skills and attention to detail.
• Ability to work under tight deadlines without compromising quality.