Finance ERP Support Analyst

Company Description
Help us to achieve our goal to be the global leader in total quality services.
With your help we will achieve this by delivering Total Quality 360, a comprehensive suite of cutting-edge services which combine quality engineering, cyber security, conformance & interoperability and content quality to deliver end-to-end total quality solutions.
Here at Resillion, our culture is based on an if you see something, say something attitude where we take responsibility. Its one where we expect to adapt and embrace change as the company grows. Its based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry.
Above all, its a culture where were passionate about what we do, and were committed to the greater good of the company.
If you would like to be part of our journey, then this role may be the one for you.

Job Title: Finance ERP Support Analyst
Location: Bangalore (Hybrid Mode)
Job Overview
We are seeking a highly motivated and skilled U4 Support Analyst to join our dynamic team. The ideal candidate will have strong technical knowledge, excellent troubleshooting skills, and the ability to deliver exceptional user support for U4-related systems. The role involves assisting end users with issues related to the U4 platform, ensuring the smooth operation of applications, and helping optimize workflows and productivity.

Key Responsibilities

• Provide first-line technical support for users of the U4 platform, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve U4 application-related problems, escalate complex issues to higher-level support when necessary.
• Collaborate with cross-functional teams to gather and understand user requirements and issues.
• Conduct root cause analysis for recurring issues and recommend solutions to prevent future occurrences.
• Maintain and update technical documentation, including troubleshooting guides and FAQs.
• Assist users with onboarding and training on the U4 system.
• Monitor system performance and ensure all user support cases are logged, tracked, and closed within SLA timeframes.
• Develop and implement new processes to improve system usability, stability, and performance.
• Support system upgrades, patches, and configuration changes as needed.
• Provide feedback to development teams regarding system bugs, functionality gaps, and user experience improvements.
  

Qualifications
Qualifications:

• Experience in user support, application support, or a similar role, ideally with U4 or related software platforms.
• Strong troubleshooting and problem-solving skills, with a solid understanding of software and system performance issues.

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Get Hired
• Familiarity with ticketing systems, knowledge bases, and remote troubleshooting tools.
• Excellent communication skills with the ability to translate technical issues into clear, understandable terms for non-technical users.
• Ability to work independently and as part of a team, with strong organizational and multitasking abilities.
• Familiarity with SQL and basic scripting is a plus.
• Strong customer service orientation, with a focus on delivering high-quality support and user satisfaction.
  

Preferred Skills

• Experience with U4 system (if applicable to the company).
• Knowledge of ITIL frameworks or IT service management.
• Previous experience in system administration or application management.
• Understanding of security best practices and data protection requirements.
  

Additional Information
Why Join Us

• Work in a dynamic and rapidly evolving field.
• Competitive compensation, benefits, and growth opportunities.
• Make a significant impact on the organizations overall posture.