FinCrime Analyst (Account Protection Support)

About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60+ million customers get more from their money every day.
As we continue our lightning-fast growth,? 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, weve been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And were looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our FinCrime Support Team provides first-class front-line support to our millions of customers. Were also internal customer champions, working with product teams to ensure users stay at the forefront of everything Revolut does.
Were looking for customer support superstars to join our team as an Account Protection Support Specialist. This role isnt just about ticking off tickets and answering chats quickly, this is about truly delivering WOW levels of service to our global customer base. We want fast acting problem solvers, not script readers.
Were a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. Well compensate you for night shifts, but we understand this still isnt for everyone so please bear that in mind before applying.
What Youll Be Doing

• Analysing APP (Authorised Push Payment) and ATO (Account takeover) reports submitted by our customers over the app.
• Securing customer accounts from fraud and unauthorised access
• Communicating ATO and app claim status to customers via in-app chat

• Collaborating with team members across London, Krakow, Porto, and Lviv to resolve customer issues
• Taking end-to-end ownership of issues and internal procedures
• Contributing to a culture where fair treatment of customers is a top priority.
• Supporting other Fraud teams to expand your knowledge in FinCrime
  

What Youll Need

• Fluency in English
• Clear and effective verbal and written communication skills
• Experience in financial crime
• The ability to multitask and perform well under pressure and tight deadlines
• A willingness to work different shifts

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  Get Hired
• The ability to collaborate with compliance teams in a fast-paced international environment
  

Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. Were not just doing this because its the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We dont use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
  

We wont ask for payment or personal financial information during the hiring process. If anyone does ask you for this, its a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revoluts Candidate Privacy Notice