Support Specialist (FinCrime)

About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, weve been certified as a Great Place to Worktrade mark. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And were looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. Theyre the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
Were looking for a FinCrime Support Specialist to answer chats quickly and review customer issues to find solutions. Youll collaborate with colleagues, both internally and externally, to solve cases and deliver an outstanding customer experience.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape whats next in finance Lets get in touch.
What Youll Be Doing

• Helping customers with their off-boarding experience via our in-app live chat
• Taking end-to-end ownership of issues and internal procedures
• Representing Revolut online at all times
• Handling sensitive and confidential information
  
• Collaborating cross-functionally with global teams to tackle any customer disruption
  

What Youll Need

• Fluency in English (C1+ level)
• Excellent communication and writing skills
• 1+ years of experience in customer support
• Good investigation skills
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills
  

Nice to have

• Experience in a high-volume, metrics-driven customer support role, and meeting daily/weekly targets for response time and resolution
• Experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)
  

Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. Were not just doing this because its the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We dont use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
  

We wont ask for payment or personal financial information during the hiring process. If anyone does ask you for this, its a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revoluts Candidate Privacy Notice