Urgent Hiring MBA Freshers, -Customer Support -NOIDA-62

Hi,

We are having an urgent job opportunity for Management Trainee- Customer Supportposition.

Please find below details regarding this opportunity:
About Risebird

• LeadingInterview as a service platformfor experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
  
• Platform for talented people to monetize their idle hours in interviewing
  
• Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews,customers fortune 500 companies,25+ crores paid to part-time interviewers in last 5 years
  
• VC funded startup
  
  
• More details onhttps://risebird.io/
  

Key Responsibilities:

• Handle customer inquiries and support requests viaemail, chat, and calls.
  
• Assist users withproduct setup, navigation, and troubleshootingof common issues.
  
• Maintain adeep understanding of the productto provide accurate information and solutions.
  
• Log and track customer interactions, issues, and resolutions using tools
  
• Collaborate with internal teams to

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  escalate issuesand ensure timely resolution.
  
• Providefeedbackto the product team to improve usability and customer satisfaction.
  
• Contribute to creating and updatingFAQs, help articles, and training materials.
  
• Support onboarding of new customers and ensure asmooth transitioninto regular product use.
  

First 3 month it will be an internship program. Based on performance it will be converted into a full time employment.

PLEASE APPLY IF YOU HAVE YOUR OWN LAPTOP AND YOU ARE BASED OUT OF NOIDA.

ONLY MBA FRESHERS CAN APPLY FOR THIS JOB.

Any MBA WILL BE PREFERED.