Delivery Head- SAP

Roles & Responsibilities :
. Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs

. Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets

. Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

. Overseeing the management of operations, deliverables to have better efficacy.

. Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

. Deliver consistently high customer satisfaction, measured through formal and informal feedback.

. Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

. Drive business growth through partnership with Sales Team to execute solutions for customers globally.

. Enhance the workplace through leadership, employee engagement and personnel development.

. Work with business partners to accurately forecast and support business growth strategies.

. Ability to prioritize company objectives and meet aggressive deadlines.

Qualifications

Educational qualification:

Professional degree from a premium institute (B.E. or C.A. or MBA, ..)

Experience :

A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage

Mandatory/requires Skills :
. Demonstrated growth in a goal-oriented, highly accountable environment. Ambitious and agile towards defining and meeting business results.

. Experience in establishing and maturing a delivery organization focusing on SAP services

. In depth understanding of SAP Cloud ERP

. Experience in delivering SAP projects using SAP Activate methodology

. Ability to clearly craft, communicates, measure, and manages expectations of stakeholders.

. Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer

Preferred Skills :