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Job Description
We are offering an exciting opportunity for an IT Client Services Manager in Minneapolis, Minnesota. This role is based in the Hi-Tech Engineering industry and involves managing Tier 1 and Tier 2 IT teams, ensuring efficient IT service delivery, and implementing continuous improvement initiatives. This position will be onsite.
Responsibilities:
Manage Tier 2 IT Support team and ensure effective technical support to end-users, including performance monitoring, key metric tracking, and process improvement.
Act as a primary contact for our Tier 1 Managed Service Provider (MSP) and ensure service level agreement compliance and value for money.
Facilitate communication and collaboration between Tier 2 support team and Tier 3 team, ensuring smooth escalation of complex issues.
Oversee in-office support, executive support, and company-wide delivery.
Manage key processes, including Incident Management, Change Management, Request Management, and Asset Management.
Define and track key performance indicators (KPIs) for each ITSM process, report on performance, and identify areas for improvement.
Ensure compliance with established IT policies and procedures.
Identify and implement opportunities for process improvement and automation within the support structure and across IT operations.
Stay current with the latest technologies and trends in IT operations management and service delivery.
Assist with IT Lab equipment management and manage End-User lifecycle management.
Manage End-User Assets management and assist with contracts and software negotiations related to Tier 2.
Requirements
Minimum of 5 years of experience in a similar role within the Hi Tech Engineering industry
Proficiency in Active Directory and Group Policy
Extensive knowledge of Backup Technologies
Demonstrated ability in Microsoft Windows and O 365
Experience with Computer Hardware and Configuration Management
Proven track record of providing Tier 2 Support
Ability to provide effective Technical Support
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Exceptional Leadership Skills
Demonstrated experience in Technical Leadership
Strong problem-solving abilities
Excellent verbal and written communication skills
Degree in Computer Science, Information Systems or a related field is preferred
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Team player with the ability to work independently when needed.
Technology Doesnt Change the World, People Do.
Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," youre agreeing to Robert Halfs Terms of Use.
Skills
It Operations ManagementItsmIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Founded in 1948, Robert Half has a long history of connecting opportunities at great companies with highly skilled job seekers. Bolstered by the strength of our brand, our people, our technology and our professional business model, we find meaningful and exciting employment for the people we place and provide clients access to the specialized talent they need to help grow their businesses.
We pioneered the idea of professional talent solutions nearly 70 years ago and, as the needs of businesses have evolved, so have we. In 1986, when current leadership acquired the Robert Half business from founder Bob Half, the staffing industry was much different than it is today.
Our leadership team saw potential in moving toward a more specialized talent solutions approach and began placing contract workers at higher skill levels. Our clients and candidates found value in professional-level talent solutions, which is why we launched a series of contract professional staffing divisions in the finance and accounting, legal, creative and marketing, technology and administrative fields. And in 2002, we again saw opportunity and introduced Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more stringent financial reporting and disclosure practices under new regulations such as Sarbanes-Oxley.
Explore Robert Half’s history, learn about our leadership and accolades and see how we have found opportunity in innovation to create a $5 billion professional services organization.
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support.
Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
Important dates & deadlines?
Application Deadline
06 Jun 25, 07:27 PM IST
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