ServiceNow Strategic Portfolio Management Product Owner

Department Icon Investment Banking, Private Equity & VC
118+ Applicants
Posted: 11 months ago
5-7 years
Grand Rapids, Michigan, USA
Work from Office

Posted: 11 months ago
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Applicants: 118+
Job Description
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Job Description

Description
We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.
This position is a hybrid schedule - onsite Monday - Wednesday, remote the remainder of the week.
Requirements
Key Responsibilities
Product Ownership
  • Prioritize and manage the product backlog, refining user stories and acceptance criteria.
  • Enhance modules related to Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall.
  • Continuously improve dashboarding and reporting capabilities.
  • Lead end-to-end delivery of SPM features from ideation through deployment.
  • Maintain accurate documentation of current processes and system configurations.
  • Manage testing plans for bi-annual platform upgrades.

Stakeholder Collaboration
  • Partner with business stakeholders, architects, developers, and Scrum Masters to gather and translate requirements into actionable deliverables.
  • Conduct product demos and collect feedback for iterative improvements.

Technical Oversight
  • Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
  • Collaborate on technical designs and ensure alignment with ServiceNow best practices.
  • Lead testing efforts, including User Acceptance Testing (UAT), to ensure high-quality deliverables.

Qualifications
Experience
  • Minimum 5 years working with the ServiceNow platform, with a focus on Strategic Portfolio Management.

Preferred Certifications
  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist - SPM
  • Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design

Technical Skills
  • Strong knowledge of ServiceNow SPM modules including portfolio, demand, and resource management.
  • Proficiency in Agile methodologies such as Scrum, Kanban, and SDLC.
  • Familiarity with the Common Service Data Model (CSDM) and data analytics/reporting tools.

Additional Responsibilities
  • Collaborate with users to understand and translate needs into product requirements.
  • Define and communicate the product vision.
  • Develop and maintain a product roadmap.
  • Oversee all stages of product development, from design to release.
  • Create and manage user stories.
  • Monitor and evaluate progress throughout the product lifecycle.
  • Provide updates to stakeholders and participate in Scrum ceremonies and sprints.

Innovation starts with people.
Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," youre agreeing to Robert Halfs Terms of Use.

Skills

Portfolio ManagementReporting

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About Company

Founded in 1948, Robert Half has a long history of connecting opportunities at great companies with highly skilled job seekers. Bolstered by the strength of our brand, our people, our technology and our professional business model, we find meaningful and exciting employment for the people we place and provide clients access to the specialized talent they need to help grow their businesses.

We pioneered the idea of professional talent solutions nearly 70 years ago and, as the needs of businesses have evolved, so have we. In 1986, when current leadership acquired the Robert Half business from founder Bob Half, the staffing industry was much different than it is today.

Our leadership team saw potential in moving toward a more specialized talent solutions approach and began placing contract workers at higher skill levels. Our clients and candidates found value in professional-level talent solutions, which is why we launched a series of contract professional staffing divisions in the finance and accounting, legal, creative and marketing, technology and administrative fields. And in 2002, we again saw opportunity and introduced Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more stringent financial reporting and disclosure practices under new regulations such as Sarbanes-Oxley.

Explore Robert Half’s history, learn about our leadership and accolades and see how we have found opportunity in innovation to create a $5 billion professional services organization.

Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support.

Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.

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Important dates & deadlines?

Application Deadline

26 Oct 25, 06:15 PM IST

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