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Job Description
- You will be joining the leading provider of professional services to the middle market globally, with a purpose to instill confidence in a world of change and empower clients and people to realize their full potential. The exceptional people at the company are the key to the unrivaled, inclusive culture and talent experience, making it compelling to clients. You will find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you, and that's why there's nowhere like RSM.
As an L2 Assurance Digital Support Analyst Senior 1, you will be a member of the Customer Support team with the main responsibility of providing second-level technical support. Your tasks will include responding to end-user inquiries regarding trouble with specific software applications, answering questions via phone, self-service queue, and email related to supported software, monitoring, tracking, and updating user incidents and requests. Excellent customer service and communication skills, both written and oral, are essential. You must also be able to effectively communicate between technical and non-technical individuals within the company.
Your essential duties will include providing in-depth technical application support for end-users, managing and multitasking a queue of requests and incidents, working with customers to understand requirements and expectations, applying problem-solving techniques to software issues, learning advanced operations of commonly used software and hardware, installing requested or upgraded software, assigning incidents requiring in-depth analysis to the appropriate groups, and providing input for Knowledge Articles for supported applications.
Ideally, you should have an Associate's Degree in Information Systems, Business, Communications, or related field, or equivalent experience. Technical skills required include knowledge of computer hardware components, systems, peripherals, basic computer software applications, LAN or WAN networking, and working knowledge of Windows OS.
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Special requirements specific to the job include a passion for and responsibility to the customer, personal and corporate integrity, friendly presence, helpful attitude, self-motivation, interpersonal skills, organizational and problem-solving skills, ability to multitask, work in a collaborative environment, and work a flexible schedule.
Experience of 3-5 years in PC support background and working in a call center/phone support environment is preferred. RSM offers a competitive benefits and compensation package, flexibility in your schedule, and empowers you to balance life's demands while serving clients. Accommodation for applicants with disabilities is available upon request.,
Skills
Communication SkillsWindows OSNetworking SystemsCustomer ServiceTechnical SupportHardwareTroubleshootingSoftware ApplicationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
RSM is a leading global provider of audit, tax, and consulting services, empowering clients to navigate complexities and achieve success. Through RSM Careers, it offers diverse opportunities for professionals seeking dynamic roles in accounting, consulting, and advisory services. With a commitment to excellence and client-centric approach, RSM fosters an inclusive culture where innovation thrives. Employees at RSM Careers collaborate across disciplines, leveraging their expertise to deliver tailored solutions that drive growth and mitigate risks for clients worldwide. Join RSM Careers to embark on a fulfilling journey, where your talents are valued, and opportunities for professional development abound in the ever-evolving landscape of business and finance.
Important dates & deadlines?
Application Deadline
25 Oct 25, 12:20 PM IST
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L2 Assurance Digital Support Analyst Senior 1
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