Trainee - Freight & Cargo Operations

This is a pure freight forwarding operations role. You will be trained to handle air and sea cargo documentation, work inside our cargo management systems, and coordinate closely with customers, airlines, and internal teams to keep shipments moving on time.
Role
This role may occasionally require coordination with overseas teams outside regular office hours, including weekends, based on cargo timelines. If you are good with this and want to learn real cargo operations work, read on :
What Youll Do

• Work daily on our cargo management system to:
• Create and manage air cargo bookings
• Update shipment data (weights, volumes, routing, cut-offs)
• Learn and handle freight forwarding documentation, including:
• MAWB / HAWB preparation support
• Shipment readiness checks and documentation follow-ups
• Coordinate closely with:
• Airline Capacity Control Team for space, allocations, and cut-offs
• Customers for shipment details, documents, and timelines

• Sales & Marketing to ensure what is sold can be executed
• Support the Senior Cargo Operations Manager in daily execution, follow-ups, and issue resolution
• Maintain accuracy, structure, and discipline cargo operations leave no room for guesswork
  

What Youll Be Trained On

• End-to-end air export freight forwarding workflow
• Cargo booking, airline coordination, and cut-off management
• Documentation discipline and customer communication
• Using systems, Excel, and AI tools to manage operations efficiently
  

Required
Skills & Qualifications

• Comfortable working inside software systems and cargo management systems; quick to learn new tools and follow structured processes
• Strong attention to detail and documentation discipline (MAWB/HAWB support, shipment readiness checks, accurate data entry)
• Clear and professional written and verbal communication; able to chase documents and coordinate with customers and airlines
• Ability to manage multiple shipments, meet cut-offs, and correct data errors before they become problems
• Comfortable using AI tools to draft and refine customer emails, follow-ups, and escalation notes
• Organized, methodical, and able to work under pressure with a strong sense of ownership
  

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Preferred (Nice-to-have)

• Prior exposure to freight forwarding, air cargo, or logistics operations
• Experience with common cargo systems (e.g., NGEN, CargoWise, Cargospot, Unisys or similar)
• Familiarity with airline capacity control, AWB handling, customs/documentation processes
• Experience creating operational trackers, reports, or dashboards (Excel pivot tables, basic reporting)
• Customer-facing experience or prior coordination with sales/marketing teams
  

Who Can Apply

• Freshers or early-career candidates with interest in logistics, freight forwarding, or air cargo
• Candidates who want real operational exposure, not a clerical role
• People who take ownership and dont need hand-holding forever
  

What We Offer

• Strong on-the-job training and daily guidance
• Direct exposure to live cargo operations
• Supportive team and access to senior management
• Clear growth path for performers in cargo operations
  

Skills: forwarding,freight,operations,documentation