Application Support Analyst – Data Support

The Role: Application Support Analyst – S&P Dow Jones Indices
We are seeking an Application Support Analyst – Data Support to be a key player in the implementation and support of our Global Index Data Platform that supports our major headline indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/ASX, S&P/NZX, S&P/BSE, S&P/TSX, S&P/BMV etc.
The technologist will work effectively to undertake the production support for our Index Data Platform. The candidate should be a delivery-focused person who is familiar with Market Data such as Equity, Commodities, Forex, Futures, and Options asset classes.
Our SPDJI team’s structure will allow you to be exposed to and provide an opportunity to build your skills across functions within technology.
Responsibilities:
Manage daily production support for Index Platforms.
Monitoring of daily data load jobs
Support the historical data migration tasks.
Respond to critical production issues and provide immediate workarounds to maintain business continuity.
Interact with business operations to provide day-to-day data & technical support.
Analyze production issues, report bugs and collaborate with application development team for resolution.
Escalate critical or non-resolvable issues to the next level and provide ETA to customers.
Conduct periodic system checkouts and notify internal & external stakeholders.
Troubleshoot data and system issues with stock exchanges and market data distributors.
Organizing and conducting postmortems for outages.
Maintain support procedures & runbooks, system checkout tasks, escalation contacts.
Execute disaster recovery plans, submit change tickets and obtain approvals.
Liaison with vendor-partners and data hosting providers to resolve technical issues.
Interact with business operations to provide technical support.
Effectively interact with global customers, business users and IT staff.
Qualifications:
Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.
2-4 years of experience in Level-1 application/data production support is required
Experience in Oracle Database, PL/SQL & stored procedures are required.
Experience in writing Unix Shell scripts is required.
Experience working on AWS services like ECS, EKS, S3, Cloud front etc. is required
Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is required.
Excellent communication skills are essential, with strong verbal and writing proficiencies.
Experience working on orchestration tools like Jenkins would be plus
Experience with DevOps would be plus
Experience working on containers like Docker/Kubernetes would be plus
Exposure on AWS will be plus
About Company Statement: S&P Dow Jones Indices
S&P Dow Jones Indices
At S&P Dow Jones Indices, our role can be described in one word: essential. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world; with over 1,000,000 indices, S&P Dow Jones Indices defines the way people measure and trade the markets. We provide essential intelligence that helps investors identify and capitalize on global opportunities.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spdji.com .
S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
#LI-USA
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group)
Job ID: 276974
Posted On: 2022-09-21
Location: Mumbai, Maharashtra, India