Associate, Client Services

S&P Global Market Intelligence
TheRole: Associate, Client Services
Grade (relevant for internal applicants only): 07
The Location: India
The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations and driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support.
The Impact: This role assists market leaders and decision-makers across the financial services industry. You will help our clients resolve issues, interpret our data, and navigate the S&P Capital IQ Pro platform so that they can make decisions with conviction.
What’s In It For You

• Grow and improve your financial knowledge, product expertise, problem-solving skills, and professional communication


• Expand your understanding of enterprise-level products and new technologies


• Prepare for a successful career within S&P Global
  

Responsibilities

• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting


• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments


• Positively impact client perception of the Market Intelligence division


• Assist with training and mentoring new hires by demonstrating expertise in best practices and product knowledge


• Conduct product demos or webcasts for clients


• Build out our Knowledge Base for internal stakeholders and clients
  

What We’re Looking For

• A bachelor’s degree in finance, accounting, economics, and/or related field


• Strong leadership and teamwork skills


• Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage


• An ability to resolve problems, manage time, and organize well are essential required skills


• Strong financial knowledge or knowledge of the global economy
  

About Company Statement
S&P Global Market Intelligence

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At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID: 274589
Posted On: 2022-07-05
Location: Ahmedabad, Gujarat, India