Customer Service Engineer

Key Responsibilities

• Handle customer complaints related to product quality, performance, and application.
• Provide technical support and troubleshooting.
• Conduct root cause analysis using problem-solving tools (8D, 5-Why, Fishbone).
• Coordinate with Quality, Engineering, Manufacturing, and Sales teams for issue resolution.
• Visit customer locations for failure analysis and technical support when required.
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  Maintain service records, complaint logs, and technical reports.
• Monitor field failure trends and suggest corrective and preventive actions.
• Support customer meetings, audits, trials, and new product launches.
  

Required Skills & Competencies

• Strong knowledge of automotive systems and components.
• Good understanding of quality tools and problem-solving methodologies.
• Ability to read technical drawings and specifications.

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• Excellent communication and customer-handling skills.
• Willingness to travel for customer support activities.
• Strong analytical and problem-solving ability.
  

Preferred Experience

• Experience in automotive customer service, quality, field service, or technical support roles.
• Exposure to fuel injection systems, ECUs, sensors, or engine management systems is an advantage.