Business Excellence Manager - (Female)

Salayel Hospitality is seeking a highly strategic and performance-driven Business Excellence Manager with proven experience in luxury hospitality properties. This role will be instrumental in elevating operational standards, driving financial performance, and embedding a culture of continuous improvement across our portfolio.
We are looking for a leader who understands the refined service standards, operational precision, and guest experience expectations of luxury hotel environments.
Key Responsibilities

• Lead the implementation of Business Excellence frameworks across luxury properties
• Drive operational performance, profitability, and service optimization initiatives
• Ensure alignment with luxury brand standards, SOP compliance, and quality benchmarks
• Conduct internal audits, process reviews, and operational assessments
• Partner with Property head and department heads to enhance service excellence
• 
  Identify innovation opportunities and support digital transformation initiatives
• Prepare executive-level reports and strategic recommendations for senior leadership
  

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field (MBA preferred)
• Minimum 47 years of hospitality experience, with at least 23 years in luxury hotel operations or corporate excellence roles
• Proven exposure to multi-property or group-level performance management
• Strong understanding of luxury guest journey, brand compliance, and service excellence models

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• Exceptional analytical, financial acumen, and stakeholder management skills
• Experience working with international luxury hotel brands preferred
  

What We Offer

• Competitive executive salary package
• Opportunity to work within a growing luxury hospitality group
• Strategic leadership exposure
• Performance-driven growth environment