Ecommerce Account Manager - Customer Success

About

At Sales Duo, we work with Retail Brands and grow and manage their Amazon and eCommerce business. We are a 7-year-old boot-strapped profitable company that uses a twin combination of our proprietary AI system and a team to grow eCommerce business for our customers. For more details on what we do, you can look up our website https://www.salesduo.com

We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally. We want smart, tech-savy and ambitious people to join us.

Job Overview

We are looking for a dynamic and client-focused Account Manager Customer Success to join our growing team. In this role, youll be the trusted point of contact for our eCommerce clients-driving account strategy, managing relationships, and ensuring customer success across Amazon and other online platforms. Youll work in a fast-paced, collaborative environment where your contributions directly impact client satisfaction, retention, and revenue growth. This is a high-ownership role ideal for someone who thrives in the eCommerce space, is comfortable working night shifts to support global clients, and is passionate about delivering exceptional results.

Roles and Responsibilities

1. Client Relationship Management: Build and nurture long-term partnerships with clients through proactive communication and top-notch service.
2. Sales Management: Drive revenue growth by identifying new business opportunities, upselling, and cross-selling our offerings.
3. Customer Success: Ensure clients achieve their goals using our solutions-leading to strong retention and high satisfaction.
4. Account Strategy: Develop and execute strategic account plans that align with both client goals and business objectives.
5. Performance Tracking: Monitor key performance indicators (KPIs), assess success metrics, and identify areas for optimization.
   
6. Issue Resolution: Quickly and effectively resolve client concerns to maintain a high level of satisfaction.
7. Industry Insights: Stay ahead of trends in the eCommerce space to provide actionable insights and recommendations to clients.
8. Cross-Functional Collaboration: Work with internal teams-marketing, product, customer support to deliver a seamless client experience.

What Were Looking For (Qualifications)

1. Experience: 3+ years in account management, customer success, or sales-preferably in the eCommerce industry. Freshers can also apply but one should have good internship experiences.
2. Education: Bachelors degree in Business, Marketing, or a related field; an advanced degree is a plus.
3. eCommerce Expertise: Strong grasp of the eCommerce ecosystem, including trends, competition, and marketplace dynamics.
4. Category Experience: Prior experience in category management within an eCommerce setting is highly preferred.
5. Sales Acumen: Demonstrated success in achieving sales targets and driving growth.

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   Customer Obsession: Proven ability to manage clients and deliver exceptional service.
7. Communication Skills: Excellent written and verbal communication abilities.
8. Analytical Thinking: Strong problem-solving and data interpretation skills.
9. Flexibility: Comfortable working night shifts to support our international client base.
10. Tech Savvy: Hands-on experience with CRM platforms, eCommerce tools, and digital collaboration tools. Candidates who have a knack for AI and Automations

Additional Perks

This role may evolve into a position in the Founders Office, depending on performance and aspirations.

More information

1. Working hours - 5 PM to 2 AM
2. Location - Remote
3. Days - Monday to Friday