SaaSMonk - Manager - Customer Success & Delivery

SalesMonk.ai - Program Manager (Client Success and Delivery)
Location: Gurgaon, India (in-office)
Focus: US-facing B2B clients
About SalesMonk.ai
SalesMonk.ai is reimagining how companies generate revenue, building the most comprehensive AI Agentic GTM platform, designed to act as a revenue co-pilot for account executives and marketing leaders. Instead of relying on large SDR teams, our AI-driven workflows help companies turn events, outbound, inbound and account growth into a predictable pipeline at a fraction of the cost.
We are led by a seasoned founder Tanuj - who previously exited his SaaS startup to Flipkart. Our co-founders are serial entrepreneurs with deep experience in SaaS, services and growth. The team is Tier-1 folks, ex-founders, ex-Amazon, and young, high-energy problem-solvers.
The Role:
- We are looking for a Program Manager to own delivery and client outcomes for our US-based customers.
- You will be the single point of accountability for onboarding, delivery, communication, risk management and retention.
- This is a hands-on management role with direct client-facing responsibility and strong program management rigour. ( the SPOC between the company, the client and the our service partner)

What You'll Do:
- Lead onboarding and discovery for new clients, translating needs into delivery requirements
- Act as the primary contact point of the Company for both the Clients and the Partners - for reviews, expectation setting, project tracking and escalations.
- Build and manage project plans, timelines, risk registers and weekly delivery cadence
- Oversee delivery/project execution and quality (with support from a junior Ops resource)
- Coordinate with Partners (Sales experts/GTM Engineers) and service providers to ensure smooth delivery
- Drive retention, renewals and identify upsell opportunities across accounts
What We're Looking For:
- 3+ years with Customer Success / Delivery experience for US-facing B2B SaaS or comparable consulting + operations roles
- Experience in sales service delivery or sales engagement (sales, post-sales, marketing, revops, demand gen services)
- Strong project management and process orientation (PMO experience is a plus) with prior client management experience, especially in sales-related services
- Data-driven: Comfortable with dashboards, metrics, and reporting
- Prior project management, client relations experience in early-stage SaaS companies is key
- Experience with sales/marketing tools is a strong advantage (e.g., Outreach, SalesLoft, HubSpot, etc.)
Why Join Us:
Work directly with seasoned founders and ex-founders who have built and scaled successful startups
Exposure to cutting-edge AI and agentic automation in GTM. You'll help define how revenue growth is done in the future.
Be part of a Tier-1 team
Opportunity to grow fast as we scale ARR and expand globally