Global Employee Relations Lead

Sapiens is on the lookout for a Global Lead - Employee Relations to lead our Global Employee Relations Hub, based in Bangalore. If youre a seasoned ER candidate and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

Role Type: Individual Contributor (IC)

What youll do:

The Global Lead -Employee Relations role is a critical position within Sapiens HR function that maintains a positive and productive work environment and ensures compliance with regulations The successful candidate will be responsible for managing and enhancing Employee Relations strategies. This role involves handling complex employee issues and developing policies and processes to support organizational goals. Operating as a Centre of Excellence (COE) based in India, this role will design and govern global ER frameworks centrally, partnering with local People Success Partners for regional implementation and acting as a strategic advisor across all geographies.

• Employee Relations Strategy: Develop and implement strategies to address and resolve employee relations issues, promote a positive workplace culture, and enhance employee engagement and retention.
• Conflict Resolution: Act as a mediator and advisor for complex employee relations issues and disputes, providing guidance and resolution in line with company policies and legal requirements.
• Policy Development: Create, review, and update employee relations policies and procedures to ensure compliance with current employment laws and best practices.
• Data Analysis:
  
  Monitor and analyse employee relations metrics and trends, preparing reports and recommendations for senior management to drive continuous improvement.
• Compliance and Legal: Ensure that the companys practices adhere to state, and local employment laws and regulations. Partner with legal counsel when necessary to address compliance issues.
• Communication: Foster open lines of communication between employees and management, counsel managers and employees on ER related matters facilitate effective dialogue to address concerns and promote a transparent work environment.
• Training: Develop and deliver training programs for managers and employees on employee relations topics, including conflict resolution, performance management, and harassment prevention.
• Case Management: Oversee the investigation and resolution of employee complaints and grievances, ensuring a fair and thorough process.
• Global ER Hub Ownership: Design and own the global ER framework and operating model, establishing Sapiens India-based ER Hub as the Centre of Excellence for all geographies. Define global ER policies and practices centrally, enabling local teams to manage regional implementation with appropriate nuance.
• People Success Partnership: Collaborate with country People Success Leaders and local People Success Partners to implement ER frameworks regionally, acting as a trusted advisor and subject matter expert across all geographies, including India, APAC, and globally.
• Shared Services Integration: Partner closely with case managers within the Shared Services team to ensure seamless end-to-end ER case management, driving consistency and quality in case resolution outcomes globally.
• Participate in recruitment and dismissal processes and govern employee background checks.

What to Have for this position:

• Exp. required: - 10-15 Years
• Excellent interpersonal skills
• At least 7+ years of experience in employee relations roles in global companies
• MA in Organizational Psychology, Behavioural Science or a related field or MBA/HR
• In-depth knowledge and experience of employment laws globally, with expertise across India, APAC, and other key regions
• Excellent interpersonal skills
• Exceptional written and verbal communication
• Excellent organizational skills and attention to detail
• Strong problem-solving ability
• Ability to maintain confidentiality and handle sensitive information with discretion
• Cultural sensitivity and empathy
• Ability to build trust and rapport with employees at all levels of the organization

About Sapiens: -

Sapiens International Corporation is a global leader in intelligent insurance software solutions. With Sapiens robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.