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Job Description
Experience: 3+ years
Job Type: Full- Time
Mode of Work: Work from Office
Location: Himayath Nagar, Hyderabad
Required skills & experience
35 years of client success / customer experience / account management experience, ideally in fintech or wealth management
Prior experience in leading or mentoring a team while also handling individual responsibilities.
Excellent communication (verbal & written) and conflict resolution skills.
Empathy-driven mindset with the ability to balance client satisfaction and business goals.
Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.
Core responsibilitiesDevelop a strong understanding of Savarts products, services, and client journey Looking to get Placed? Try our Placement Guarantee Plan
Ensure individual excellence by owning high-value client relationships, solving queries, and identifying opportunities to improve their experience.
Create and implement structured communication flows (email, WhatsApp, calls) to ensure smooth, proactive engagement with clients at every stage of their journey.
Handle day-to-day escalations from the team, ensuring timely and empathetic resolution while coaching team members on preventive action.
Work cross-functionally with Product, Business, and Operations teams to resolve client issues and gather feedback for improvements.
Drive a culture of empathy, accountability, and continuous improvement within the team.
Nice to Have:Exposure to high-growth startup environments.
Comfort with multilingual communication (Telugu, Hindi, etc. can be a plus).
Skills
Account ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Savart is a wealth management platform built upon a strong fundamental investment philosophy and most suitable for long-term investors. What started as a small idea to help individuals make good investment decisions, is now growing into a platform that gives wings to dreams & power to passion, one step at a time. We believe that the quantum of investment must by no means be a hindrance to the quality of advice that an investor receives - everybody deserves the best. Savart is that right mixture of technology, research, love & passion combined to grow your wealth and help you do what you love to.
Important dates & deadlines?
Application Deadline
13 Nov 25, 02:19 PM IST
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