147+ Applicants
Posted: 8 months ago
9-13 years
Maharashtra,
Pune
Work from Office
Posted: 8 months ago
|
Applicants: 147+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- As a Customer Success Manager - Team Lead at SMS Magic, you will play a crucial role in being the customer champion and enhancing the overall experience for SMS Magic customers. The Customer Success team is dedicated to managing customer happiness, ensuring adherence to SLAs, maintaining a high level of customer focus, and driving various customer experience initiatives within the organization.
Your responsibilities will include maintaining relationships with customers through regular interactions to drive a better customer experience, taking ownership of account and revenue management from an assigned client portfolio, analyzing existing accounts to identify opportunities for improvement, and developing strategies for client growth. Additionally, you will be responsible for resolving client issues proactively, providing innovative ideas to enhance brand recall and sales, collaborating with cross-functional teams, and organizing training sessions for clients.
To excel in this role, you should possess a flexible skill set with a strategic mindset, a minimum of 9+ years of experience in SaaS sales or CRM platforms, leadership experience, excellent communication skills, strong analytical capabilities, and a customer-focused mindset. You should also have a solution-focused approach to problem-solving and a hands-on attitude towards ensuring customer satisfaction.
Working at SMS Magic offers you the freedom and flexibility to handle your role, exposure to a dynamic global business environment, access to innovative technology and tools, opportunities to showcase your analytical capabilities, and a competitive compensation package based on your performance. The company values work-life balance, ensuring that employees are active, healthy, and happy both at work and outside.
SMS Magic, a trusted messaging leader for businesses worldwide, works with global customers across various industries, delivering advanced messaging platforms that focus on personal touch to differentiate businesses from their competition.
Looking to get Placed? Try our Placement Guarantee Plan
If you meet the criteria mentioned above and are keen to contribute to a high-performance team environment, we encourage you to apply for this exciting opportunity at SMS Magic. The company is committed to inclusiveness, fairness, and accessibility, providing a work culture that supports personal and professional growth.
Learn more about SMS Magic at: [https://beconversive.com/](https://beconversive.com/) and [https://www.sms-magic.com](https://www.sms-magic.com).,
Skills
Customer SatisfactionSaaS SalesInterpersonal SkillsProblemsolvingCommunication SkillsAnalytical SkillsRevenue ManagementCustomer Relationship ManagementTeam LeadershipSalesforceEnglish ProficiencyAccount ManagementCRM PlatformsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
17 Oct 25, 12:34 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
