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Job Description
Job Purpose
The primary role of the Import Documentation Executive is to effectively handle the Import cycle activities at the counter.
Main Tasks And Responsibilities
Documentation Desk
External: Customers | Surveyors | Vendors | Dubai Trade | Terminal.
Internal: Across the Departments | Overseas offices.
Education Requirements
Bachelor’s Degree or qualified professional.
Language Requirements
Good command of Spoken and Written English.
Background And Experience
The primary role of the Import Documentation Executive is to effectively handle the Import cycle activities at the counter.
Main Tasks And Responsibilities
Documentation Desk
- Core responsibility is to ensure all Import activities are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.
- Act as a primary point of contact for customers having import related queries.
- Invoicing – Accurate invoicing capturing correct applicable local charges within the system – automated/ manual, as applicable.
- Manage any short landed shipments and customer’s expectations when there are shipment delays.
- Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.
- Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.
- Detailed verification of documentation to ensure compliance with internal & statutory bodies’ requirements.
- Internal coordination on change inquiries and issue resolution.
- Support the ad hoc tasks assigned by management.
External: Customers | Surveyors | Vendors | Dubai Trade | Terminal.
Internal: Across the Departments | Overseas offices.
Education Requirements
Bachelor’s Degree or qualified professional.
Language Requirements
Good command of Spoken and Written English.
Background And Experience
- Minimum 3-4 years’ experience in the Container Shipping industry.
- Import Shipping Processes and Documentation working knowledge is a must.
- MS Office Application.
- Basic knowledge of geography and port operations.
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- Team Player, strong interpersonal skills.
- Customer Service Orientated.
- Attention to detail, error free working.
- Work well under pressure in a fast-paced and professional environment.
- Flexible, willing approach to adjust to new Systems/ Processes, when applicable.
- Ability to draw conclusions and make recommendations based upon data analysis.
- Ability to multi-task and deal with and manage multiple stakeholders.
Skills
ComplianceData AnalysisInterpersonal SkillsInvoicingStatutoryIssue ResolutionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
SeaLead is a global shipping line committed to providing comprehensive and reliable ocean transportation services.
Important dates & deadlines?
Application Deadline
02 Apr 24, 12:17 PM IST
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