Desktop Support Technician L1

Role: Workplace Engineer (Field IT Support Engineer)

Nature of Work: The engineer would be doing on-site IT support across given locations in India - Bangalore, covering deployment, break-fix, dispatch support, floorwalking, and scheduled visits for the end-user (Roehm Polyvantis/Accenture).

Technical Skills Required:

• Working knowledge of PCs, laptops, phones, and peripherals
• Familiarity with standard business software and systems
• Ability to provide disposal services

• Strong verbal and written communication skills
• Customer-facing soft skills
• Independent problem-solving ability
• Ability to evaluate unique circumstances and make recommendations
• Capacity to provide feedback on new technical processes to improve efficiency

Experience Level:

• Typically 23 years of experience

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• Intermediate subject matter knowledge
• Works on moderately medium-complex problems
• Exercises independent judgment within defined practices and procedures

Other Requirements:

• No OEM certifications required (break and fix is handled under OEM warranty)
• Fluency in the local language with basic English proficiency (for updating tickets and communicating with the service management team)
• Must pass a background check (criminal record, work permit, residence permit)
• Must comply with customer health & safety regulations