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Job Description
- Role Overview:
As the only tech resource in a small business, you will be responsible for handling IT systems, software tools, basic tech support, and automation to streamline operations. This hybrid role requires both technical understanding and problem-solving ability.
Key Responsibilities:
- Software Setup & Maintenance
- Install, configure, and maintain business software (e.g., accounting software, CRM, inventory tools).
- Ensure all software is updated, licensed, and secure.
- Troubleshoot software-related issues for staff.
- User Support & Training
- Provide basic IT support to team members (password resets, login issues, software usage).
- Train staff on using software tools effectively (e.g., Excel, ERP, Zoom, etc.).
- Data Management
- Ensure backup of important business data.
- Maintain databases (e.g., customer, vendor, employee data).
- Export, clean, and analyze data for management use (sales, stock, finance reports).
- Software Vendor Coordination
- Liaise with software vendors for support, renewal, and customization.
- Evaluate and suggest new tools or upgrades to improve efficiency.
- System Access & Permissions
- Manage user accounts, access rights, and system security.
- Ensure only authorized users can access critical software and files.
- Automation & Integration
- Automate repetitive tasks (e.g., data entry, report generation) using Excel, scripts, or third-party tools (like Zapier).
- Integrate different tools where possible (e.g., CRM with email or billing systems).
- IT Asset Management
- Track all IT hardware and software inventory.
- Ensure systems (PCs, printers, routers) are working and maintained.
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- Basic Cybersecurity
- Monitor basic security measures (antivirus, firewall, software updates).
- Educate staff on safe tech practices (passwords, phishing, etc.).
Qualifications Required:
- Good understanding of commonly used business software (ERP, accounting, CRM).
- Strong Excel and data-handling skills.
- Problem-solving ability and willingness to learn.
- Basic networking and hardware knowledge.
- Good communication and documentation skills.
Please note that the job location is in-person.
Benefits:
- Leave encashment
(Note: Any additional details of the company are not mentioned in the provided ),
Skills
ErpData ManagementAnalystAccountingERPCommunicationNetworkingDatahandlingExcelHardware KnowledgeCRMDocumentationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 02:34 PM IST
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