IT Operations Engineer - SAP BTP

Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in Indias energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. The Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey. Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systems.
Whats The Role
The IT Operations Engineer will become a key player in operating Shells central SAP Business Technology Platform (BTP). You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors primarily SAP.
As an BTP Operation Engineer, you are responsible to help resolve issues ensuring business continuity for Shells BTP Landscape. The role offers the opportunity to upskill in SAPs latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the service. The team works as a DevSecOps team and is connected to the SAP ART. You will be working in one of our value streams.
What Youll Be Doing
You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:

• Provide second line operational IT support for BTP including ticket resolution on BTP
• Work on incidents raised against the BTP platform
• Work on problem tickets to find a root cause of a problem or incident.
• Help in automating tasks using java or python scripting
• Executing requests to deliver new demands from customers
• Maintain Azure VMs that run BTP connectivity services
• Be involved in delivering new capabilities on the BTP platform
• Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications
• Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
• Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects
• Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
• Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers
  

What You Bring

• 
  Bachelors in Technology or related degree with minimum 5 years experience in the industry
• Understand the SAFE ways of working and have experience to work in an agile way
• Have knowledge of scripting languages and automation
• Have knowledge how to run Infrastructure as a code (Terraform, Azure Power Platform)
• Knowledge of platforms like Azure, AWS or BTP
• Concepts of microservices and/or containers (Docker, Kubernetes)
• Conceptual understanding of networks (routers, firewalls, ip networks)
• Concepts of SDI integration with SCP and other source systems
• Concepts of CPI development & trouble shooting
• Fiori Configs for SAP BTP/SCP CF
• End-user Management in SAP BT
• Understand OSI model (application vs network)
• Understand APIs and managing APIs
• Experience with SAP Basis administration and database management
• Experience with remote product administration, maintenance, troubleshooting and Upgrades
• Security vulnerability notes & CVE notes – Assess impact, relevancy and plan and deploy remediation
• Strong problem analysis and troubleshooting skills
• Good time management skills, ability to multitask to manage conflicting requirements
• Able to communicate clearly in spoken and written English
• Ability to work with teams from different cultures and in different time zones in a global, virtual environment.
• Knowledge of SAP HANA administration, Cloud Integrations

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
• Experience in IT Service Management.
• Basis skills in HANA cloud DBA and/or HANA Performance tuning is a bonus.
• Experience working with information risk management controls and ITIL processes
• Expertise skills in Oracle DBA and/or ABAP Performance tuning is a bonus.
  

What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. Youll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. Youll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programs.
  

Wed like you to know that Shell has a bold goal: to become one of the worlds most diverse and inclusive companies. You can get to know more about how were working towards that goal, click here.
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.