Associate Customer Service

Job description / Role

Job Type
Full Time

Job Location
Abu Dhabi, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Transport, Distribution & Logistics

Description

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Role summary

Customer Service Associate is responsible to manage last-mile delivery operations for a pharmacy client. The role involves coordinating orders, following up with drivers, ensuring timely deliveries, maintaining effective communication between the pharmacy and operations team, and handling day-to-day operational challenges. The ideal candidate should have a logistics background, be computer-savvy, and have excellent coordination skills.

Responsibilities include but not limited to:

• Assign orders to delivery drivers and monitor progress until delivery completion.
• Track and optimize delivery routes to ensure timely and efficient operations.

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  Follow up with drivers regularly to prevent delays and resolve issues quickly.
• Serve as a point of contact between the pharmacy client and operations team.
• Ensure proper documentation of all orders, deliveries, and customer interactions.
• Communicate proactively with the pharmacy and internal teams regarding delays, exceptions, or changes in schedule.
• Assist in planning and scheduling deliveries to manage workload efficiently.
• Support reporting by providing daily/weekly updates on delivery status, driver performance, and operational challenges.
• Handle customer queries or complaints professionally and escalate when necessary.

Requirements

Your qualifications

• Bachelor’s degree preferably in logistics and supply chain management.
• Minimum 1 year of customer service experience required.
• Experience in or exposure to logistics and ecommerce, preferred.

Your proficiencies

• Excellent verbal and written communication skills.
• Team player, strong interpersonal skills.
• Work well under pressure in a fast-paced and professional environment.
• Good computer knowledge.
• Knowledge in strategic planning.