Admin Executive

Key Responsibilities of an Admin Executive

1. Facility Operations & Uptime

• Ensure 99% operational uptime of office infrastructure including power,

HVAC, internet, LAN, and workstations.

• Maintain 100% readiness of call centre seats before shift start (chairs,

headsets, power, LAN).

• Coordinate with internal teams and vendors for quick resolution of

breakdowns within defined TATs.

• Support 24x7 operations, including night shifts and weekends, as required.

2. Cost Control & Budget Management

• Monitor and control monthly admin expenses within approved budgets

(variance 3%).

• Identify and implement cost-saving initiatives without impacting service

quality.

• Track and optimize utility consumption (electricity, DG, internet, water).

• Ensure vendor rates and invoices adhere to approved contracts and

budgets.

3. Vendor & Contract Management

• Manage housekeeping, security, pantry, transport, facility maintenance, and

other admin vendors.

• Ensure vendor SLA compliance of 95% or above.

• Conduct periodic vendor performance reviews and escalate issues when

required.

• Coordinate timely renewal of contracts and submission of vendor invoices

for payment.

4. Asset & Inventory Management

• Maintain accurate asset inventory for IT and non-IT assets (chairs, headsets,

access cards, etc.).

• Ensure 100% asset tagging and tracking and conduct periodic audits.

• Minimize asset loss or damage through controls and awareness.

• Ensure availability of critical consumables and spares at all times.

5. Compliance, Safety & Housekeeping

• Ensure compliance with statutory, fire, safety, and labor regulations

applicable to the site.

• Coordinate fire drills, safety audits, and mock drills as per policy.

• Maintain housekeeping standards across work areas, common areas, and

washrooms.

• Ensure timely incident reporting and closure.

6. Employee Support & Service Experience

• Act as the first point of contact for employee admin queries and service

requests.

• Ensure resolution of admin tickets within 24 hours.

• Support transport, pantry, access control, and shift-based requirements.

• Work closely with HR and IT teams to support onboarding, exits, and shift

operations.