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Job Description
Role & responsibilities
- Handle inbound and outbound customer calls, chats, and emails efficiently.
- Resolve customer queries, complaints, and requests within defined SLAs.
- Maintain detailed and accurate records of customer interactions.
- Coordinate with internal teams (Sales, Operations, Logistics, etc.) to ensure prompt resolutions.
- Identify recurring issues and share feedback to improve processes.
- Ensure customer satisfaction and maintain a positive company image in every interaction.
- Meet performance metrics like response time, quality, and customer satisfaction scores
Skills
Solving QueriesCustomer QueriesEmailCallsCallingCustomer SupportQueryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Shiprocket is an automated shipping tool for eCommerce. Enables users to assign AWB number, choose courier company, print shipping labels, track orders from a single dashboard. Apart from the shipping automation, also provides negotiated freight rates with its top rated shipping partners like Fedex, Bluedart, Aramex, FirstFlight & Ecom Express. It can be integrated with any eCommerce site on Amazon, eBay, Magento, Opencart and Kartrocket. Product of KartRocket, owned by BigFoot Retail Solutions.
Important dates & deadlines?
Application Deadline
11 Dec 25, 06:20 PM IST
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Customer Support Executive
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