Shiprocket - Program Manager

Company Overview:
Shiprocket is India's leading e-commerce enablement platform, providing logistics and fulfillment solutions to online retailers. We empower businesses of all sizes to streamline their shipping processes, reduce costs, and enhance the customer experience. Operating across India and expanding internationally, Shiprocket processes millions of shipments monthly, connecting sellers with a vast network of courier partners.
Role Overview:
The Program Manager will be responsible for driving strategic initiatives across Shiprocket, focusing on process improvement, change management, and stakeholder alignment. This role involves working closely with cross-functional teams, including product, engineering, operations, and marketing, to ensure successful program delivery and achievement of key business objectives. The Program Manager will play a crucial role in optimizing our internal processes, implementing new technologies, and fostering a culture of continuous improvement, ultimately enhancing the efficiency and effectiveness of our operations and positively impacting our customers' experience.

Key Responsibilities:
- Define, plan, and execute complex programs, ensuring alignment with overall business strategy and objectives.
- Manage program scope, timelines, and budgets, proactively identifying and mitigating risks and issues.
- Lead cross-functional teams, fostering collaboration and effective communication to achieve program goals.
- Drive process improvement initiatives, identifying opportunities to streamline workflows and enhance efficiency.
- Implement change management strategies to ensure smooth adoption of new processes and technologies.
- Monitor program performance, track key metrics, and provide regular updates to stakeholders.
- Conduct post-implementation reviews to identify lessons learned and drive continuous improvement.
- Build and maintain strong relationships with key stakeholders across the organization.
Required Skillset:
- Demonstrated ability to manage complex programs from inception to completion, delivering results on time and within budget.
- Proven expertise in change management methodologies, with a track record of successfully implementing organizational change initiatives.
- Exceptional stakeholder management skills, with the ability to influence and build consensus across diverse teams.
- Strong analytical and problem-solving skills, with the ability to identify and resolve critical issues.
- Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
- Bachelor's degree in a relevant field; MBA -or PMP certification is a plus.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.