Shiprocket - Senior Manager/Associate Director - Human Resources

About the Role:

We are seeking a highly dynamic and experienced Senior HR Manager to lead and oversee HR operations across warehouses. The role demands strong capability in managing large-scale distributed workforce structures including white-collar, blue-collar, contractual employees, and external staffing partnerships. This position calls for a strategic yet hands-on HR leader who can manage operations, ensure statutory compliance, build scalable workforce practices, and partner closely with business teams to drive productivity and employee experience across fulfilment centres.
Role & responsibilities

1. HR Operations & Workforce Management

- Oversee HR operations across warehouses, ensuring alignment with organisational policies and workforce standards.
- Manage end-to-end employee lifecycle onboarding, confirmation, payroll coordination, exits and record management across all workforce categories.
- Monitor manpower planning, staffing models, shift planning and productivity-linked deployment.
2. Compliance & Labour Relations
- Ensure 100% statutory and labour compliance PF, ESIC, LWF, CLRA, Shops & Establishment, Factory Act, PoSH and others.
- Lead audits, timely filings, renewals and maintain compliance documentation for authorities and internal governance.
- Manage labour relations, grievance handling and conflict resolution in coordination with business leaders and legal teams.
3. Vendor & Contract Workforce Management
- Manage staffing agencies and contract workforce vendors agreements, rate benchmarking, SLAs and performance governance.
- Ensure transparency, compliance and cost optimisation in contract labour engagement.
4. Employee Engagement & Culture
- Drive HR engagement initiatives across fulfilment centres to build an inclusive, safe and productive environment.
- Build trust with employees through regular floor connects, open forums and feedback channels.
- Ensure disciplinary procedures, policies and escalations are handled with fairness and alignment to company values.
5. Performance & Capability Building
- Partner with operational leadership to drive productivity improvements, retention strategies and workforce upskilling.
- Implement performance frameworks, corrective action plans and capability development modules for ground supervisors and team leads
Required experience and preferred candidate profile
- 7 to 12 years of HR experience, preferably in logistics, e-commerce, manufacturing or multi-site operational environments.
- Proven experience managing large-scale warehouses or distributed sites with high-volume workforce operations.
- Deep understanding of labour laws, compliance frameworks and contract workforce management.
- Strong stakeholder management and the ability to thrive in a dynamic, fast-paced environment.
- Exceptional leadership, communication and people-management capability.
- Ability and willingness to travel extensively (3040%) across fulfilment centre locations
- Experience in scaling HR operations for fast-growth environments.