Product Manager For Term Deposits & Processes And Policies Liabilities

Product Manager - Term Deposits & Processes/Policies (Liabilities)

Location: Noida (Head Office) Experience: 10 years in Retail Banking (Liabilities) Employment Type: Full-time, On-site Function: Retail Liabilities / Product.

Role Purpose

Own the Term Deposits (TD) franchise end-to-endproduct design, pricing, lifecycle management, and portfolio growthwhile building robust processes, SOPs, and policies that ensure regulatory compliance, operational excellence, and superior customer experience across all deposit products.

Key Responsibilities

Product Strategy & P&L

• Define and execute TD strategy across tenures, variants (regular TD, senior citizen TD, tax saver TD, recurring deposits) and channels (branch, digital, partners).
• Run interest rate pricing models aligned with ALCO directives to balance growth and cost of funds.
• Own TD P&L drivers: portfolio growth, cost of funds, fee income (premature closure, sweep/auto-renew) and breakage analytics.

Process & Policy - Liabilities

• Draft, update, review and govern product policies, SOPs, BRDs, Change Request for Tech and customer T&Cs for products under Liabilities umbrella; ensure alignment with applicable regulators, KYC/AML and internal risk frameworks.

Customer & Experience

• 
  Define onboarding and maturity journeys (branch & digital), auto-renewal logic, partial withdrawal rules, and grievance redress SLAs.
• Build and analyze NPS/CSAT and complaints data to reduce frictions (e.g., incorrect interest accruals, TDS certificates, interest rate change communications).
• Own product documentation, staff FAQs & knowledge Series and training enablement.

Digital, Technology & Operations

• Translate product/ policy requirements into user stories; drive changes in Core Banking and digital channels (origination, maturity, renewal, pre-closure).
• UAT sign-off for interest computation engines, rate tables, TDS/ Form 15G/H flows, and regulatory reporting extracts.
• Collaborate with Ops to optimize TATs, reduce defects, and automate control checks.

Risk, Compliance, Governance & Controls

• Maintain product risk register; perform change impact assessments.
• Present product proposals and policy updates to Product Council/ALCO/Board committees as required.
• Conduct RCSA and design preventive controls for both Internal & with Partners —e.g., maturity alerts, rate mapping, premature closure rules, lien handling, TDS computation, and nomination workflows
• Lead periodic audits/quality reviews; drive closure of audit and regulatory observations with zero repeat findings.

Key Performance Indicators (KPIs)

• Portfolio Growth & Mix: TD book growth, share of retail TDs, average ticket size.
• Cost of Funds: Variance to plan; rate action effectiveness.

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• Customer Metrics: NPS/CSAT, complaint reduction %, maturity renewal rate, pre-closure rate.
• Control Health: Zero high/critical audit findings; regulatory compliance with no adverse observations.
• Operational Excellence: TAT adherence for origination/maturity; defect rate reduction; % processes automated.
• Change Delivery: On-time UAT sign-offs and production releases with stability.
• Timely Review: Periodical reviews of processes & policies and Product Note

Qualifications & Experience

• Graduate; MBA/CA preferred.
• ~10 years in Retail Banking Liabilities with 3–5 years in TD/Deposits product management and strong policy/process governance experience.
• Sound knowledge of RBI guidelines (deposits, KYC/AML, interest computation, TDS, DICGC), ALM/ALCO principles, and audit/controls.

Skills & Tools

• Strong analytical and pricing skills; Excel/SQL proficiency desirable.
• Policy drafting, SOP design, and risk-control mindset.
• Experience with Core Banking Systems (e.g., Finacle), digital product lifecycle and UAT.
• Clear communication; stakeholder management across Treasury, Ops, Risk, Compliance, Audit, IT, and Channels.