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Job Description
- As a Technical Content Writer at Eshopbox, your role will involve:
- Writing documents like help articles, SOPs, and other documents that explain complex technical concepts in an easy-to-understand way.
- Ability to identify credible sources, analyze data, and present the information in a clear and concise manner.
- Working with subject matter experts to gather information about the products or processes that they are documenting.
- Editing and revising documents that have already been written by other team members or subject matter experts to ensure accuracy and consistency.
- Working closely with other teams to gather information, review documentation, and ensure that the documentation meets the needs of the audience.
- Managing the entire documentation process, from planning and research to writing and publishing.
- Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
- Ensuring that technical support specialists have the necessary tools and resources to do their jobs effectively.
- Maintaining and reporting on key performance indicators (KPIs) related to support operations.
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Qualifications required:
- Very good verbal and written communication.
- Good knowledge of grammar and sentence formation.
- Engineering background shall be preferred.
- Any prior experience in a similar role or in any e-commerce fulfillment domain/return related operations would be a plus point.,
Skills
Analytical SkillsTechnical Content WritingVerbalCommunication SkillsManagerial SkillsWritten CommunicationEngineering BackgroundGrammarIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
01 Nov 25, 12:16 PM IST
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