Operations & Guest Relations Officer
Operations Maintenance & Support
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Job Description
Job Location
United Arab Emirates
Experience
3 to 5 years
Qualification Level
Graduate
Job Function
Hospitality / Medicare / Account Management
Operations / Back Office Processing / Data Entry
Skillset
Guest Relations & Customer Service Skills
Preferred Jobseekers
Locally available candidates only apply for this job
Key Responsibilities:
Oversee daily property operations including housekeeping, maintenance, inspections, and readiness
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Manage guest communications, arrivals, and resolve issues with professionalism and warmth
Coordinate with cleaners, technicians, suppliers, and third-party vendors
Ensure DTCM compliance, maintain inventory, and manage reporting
Work directly with the founders to optimize systems and improve operational efficiency
Requirements:
Minimum 3 years of relevant operations or hospitality experience in Dubai
Currently residing in Dubai; candidates outside the UAE will not be considered
Valid UAE driving license and own car mandatory for the role
Excellent English communication skills; Arabic is a plus
Highly organized, reliable, detail-oriented, and able to remain calm under pressure
Tech-savvy with property management or channel manager tools (e.g., Guesty, Hospitality)
Ability to manage people, processes, and overall performance, not just individual tasks
What We Offer:
Health insurance
Employment visa and official contract
Growth opportunities in a boutique hospitality company
Additional benefits discussed during the interview
Skills
Back Office ProcessingOperationsCustomer ServiceMaintenanceOperational EfficiencyInventoryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Important dates & deadlines?
Application Deadline
18 Dec 25, 03:44 PM IST
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